At Incredible Tours and Treks, we understand that travel plans may change. Our refund policy is designed to be fair to both our guests and our travel partners. The following policy applies to all standard tour packages unless otherwise stated for specific packages, hote
Refunds will be processed according to the following schedule based on the number of days prior to the scheduled arrival date:
Cancellation Time Before Arrival Refund Amount
60 days or more before arrival 100% refund
30 – 59 days before arrival 80% refund
21 – 29 days before arrival 50% refund
7 – 20 days before arrival 25% refund
Less than 7 days before arrival / No Show No refund
Important Conditions
Refunds will be processed only after the company receives the refund from hotels, transport providers, or other vendors involved in the booking.
Refunds will be processed only after the company receives the refund from hotels, transport providers, or other vendors involved in the booking.
Processing time may vary depending on the vendor’s refund timelines and banking procedures.
Some hotels, flights, permits, or special packages may have separate cancellation policies, which will be communicated at the time of booking.
In certain exceptional situations, a higher refund (including full refund) may be considered if Incredible Tours and Treks receives the same refund from vendors or partners.
Management or service fees may be deducted from the refund amount even in special cases.
Non-Refundable Situations
Once approved, refunds will be processed using the original payment method or bank transfer. The processing time typically ranges from 7–21 business days, depending on vendor settlements and banking procedures.
